Question 1

The first step in rational decision making is to:

Accepted Answer

A)  generate the list of available alternatives.
B)  identify the criteria that are important in making the decision.
C)  evaluate the alternatives that are available.
D)  choose a person who could evaluate the decision.
E)  choose the solution that maximizes valuE.The first step in the rational decision-making model is to identify the criteria that are important in making the decision, taking into account all involved parties.F) C) and D)
G) A) and B)

Question 2

Social identity theory holds that people identify themselves by the groups to which they belong and perceive and judge others by their group memberships.

Accepted Answer

A) True 
 B)False

Question 3

Because of their tacit knowledge, experts sometimes cannot put into words why they know that a problem exists, why a solution will work, or how they accomplished a task.

Accepted Answer

A) True 
 B)False

Question 4

Those with a performance-prove orientation focus on demonstrating their competence so that others will not think poorly of them.

Accepted Answer

A) True 
 B)False

Question 5

Research has consistently shown that fixed reinforcement schedules lead to higher levels of performance than variable schedules.

Accepted Answer

A) True 
 B)False

Question 6

Organizations use four specific consequences to modify employee behavior.They are known as:

Accepted Answer

A)  attribution biases.
B)  communities of practice.
C)  contingencies of reinforcement.
D)  climates of transfer.
E)  heuristics.F) A) and C)
G) A) and B)

Question 7

Grace is in charge of staffing for the pediatric unit and must make sure there are always enough nurses on the unit.When Reg breaks his leg skiing and can't work for several weeks, Grace is able to competently and easily decide how to adjust the schedule.She has done this many times over many yeaers.Schedule reshuffling is a(n)  _____ for her.

Accepted Answer

A)  programmed decision
B)  non-programmed decision
C)  escalation of commitment
D)  projection
E)  self-serving decisionF) A) and D)
G) B) and C)

Question 8

The tendency for people to base their judgments on information that is easier to recall refers to the:

Accepted Answer

A)  availability bias.
B)  bandwagon effect.
C)  self-fulfilling prophecy.
D)  projection bias.
E)  environmental bias.F) A) and E)
G) A) and C)

Question 9

_____ theory argues that people in organizations have the ability to learn through the observation of others.

Accepted Answer

A)  Social learning
B)  Learning life cycle
C)  Bounded rationality
D)  Social identity
E)  AttributionF) All of the above
G) C) and D)

Question 10

_____ refers to the process of generating and choosing from a set of alternatives to solve a problem.

Accepted Answer

A)  Decision making
B)  Learning
C)  Intuition
D)  Reinforcement
E)  ConditioningF) All of the above
G) A) and B)

Question 11

A(n)  _____ occurs when assumptions are made about others on the basis of their membership in a social group.

Accepted Answer

A)  availability bias
B)  bandwagon effect
C)  self-efficacy
D)  projection bias
E)  stereotypeF) A) and B)
G) B) and C)

Question 12

A salaried paycheck is an example of _____ reinforcement schedule whereas piece-rate pay is an example of _____ reinforcement schedule.

Accepted Answer

A)  continuous; fixed interval
B)  fixed interval; fixed ratio
C)  variable ratio; variable interval
D)  variable interval; fixed ratio
E)  fixed ratio; continuousF) A) and B)
G) A) and C)

Question 13

Which of the following is a characteristic of tacit knowledge?

Accepted Answer

A)  Transferability through written communication
B)  Existence as general information
C)  Ability to be learned through books
D)  High personal nature
E)  Existence as conscious and accessible informationF) A) and E)
G) A) and C)

Question 14

The self-serving bias occurs when we attribute our own failures to external factors and our own successes to internal factors.

Accepted Answer

A) True 
 B)False

Question 15

Explain the two methods that employees can use to make decisions.

Accepted Answer

The two methods that employees can use t...

Question 16

The tendency to rely too heavily on one trait or piece of information when making decision refers to which of these biases?

Accepted Answer

A)  Availability bias
B)  Confirmation bias
C)  Anchoring
D)  Gambler's fallacy
E)  Halo effectF) A) and C)
G) None of the above

Question 17

In general, _____ and _____ should be the most common forms of reinforcement used by managers to create learning among their employees.

Accepted Answer

A)  punishment; extinction
B)  negative reinforcement; extinction
C)  punishment; negative reinforcement
D)  positive reinforcement; negative reinforcement
E)  positive reinforcement; extinctionF) B) and C)
G) C) and D)

Question 18

The knowledge that employees can typically learn only through experience is called _____ knowledge.

Accepted Answer

A)  consensus-based
B)  tacit
C)  explicit
D)  direct
E)  openF) None of the above
G) B) and C)

Question 19

_____ can be described as emotionally charged judgments that arise through quick, non-conscious, and holistic associations.

Accepted Answer

A)  Performance orientations
B)  Intuition
C)  Faulty attributions
D)  Calculations
E)  Rational decisionsF) B) and C)
G) B) and E)

Question 20

Discuss the steps an organization can take to foster learning.Provide an example of each.

Accepted Answer

Traditional training and knowledge trans...

Exam 8: Learning and Decision Making

Those with a performance-prove orientation focus on demonstrating their competence so that others will not think poorly of them.

Correct Answer
verified

Discuss the steps an organization can take to foster learning.Provide an example of each.

Correct Answer
verified
Traditional training and knowledge trans...
View Answer

Research has consistently shown that fixed reinforcement schedules lead to higher levels of performance than variable schedules.

Correct Answer
verified

Explain the two methods that employees can use to make decisions.

Correct Answer
verified
The two methods that employees can use t...
View Answer

Which of the following is a characteristic of tacit knowledge?

Correct Answer
verified

The first step in rational decision making is to:

Correct Answer
verified

The tendency to rely too heavily on one trait or piece of information when making decision refers to which of these biases?

Correct Answer
verified

The tendency for people to base their judgments on information that is easier to recall refers to the:

Correct Answer
verified

A salaried paycheck is an example of _ reinforcement schedule whereas piece-rate pay is an example of _ reinforcement schedule.

Correct Answer
verified

The self-serving bias occurs when we attribute our own failures to external factors and our own successes to internal factors.

Correct Answer
verified

_____ can be described as emotionally charged judgments that arise through quick, non-conscious, and holistic associations.

Correct Answer
verified

Organizations use four specific consequences to modify employee behavior.They are known as:

Correct Answer
verified

Because of their tacit knowledge, experts sometimes cannot put into words why they know that a problem exists, why a solution will work, or how they accomplished a task.

Correct Answer
verified

Social identity theory holds that people identify themselves by the groups to which they belong and perceive and judge others by their group memberships.

Correct Answer
verified

_____ refers to the process of generating and choosing from a set of alternatives to solve a problem.

Correct Answer
verified

A(n) _____ occurs when assumptions are made about others on the basis of their membership in a social group.

Correct Answer
verified

In general, _ and _ should be the most common forms of reinforcement used by managers to create learning among their employees.

Correct Answer
verified

Correct Answer
verified

The knowledge that employees can typically learn only through experience is called _____ knowledge.

Correct Answer
verified

_____ theory argues that people in organizations have the ability to learn through the observation of others.

Correct Answer
verified

Exam 8: Learning and Decision Making

Those with a performance-prove orientation focus on demonstrating their competence so that others will not think poorly of them.

Correct AnswerverifiedShow Answer

Discuss the steps an organization can take to foster learning.Provide an example of each.

Correct AnswerverifiedTraditional training and knowledge trans...View AnswerShow Answer

Research has consistently shown that fixed reinforcement schedules lead to higher levels of performance than variable schedules.

Correct AnswerverifiedShow Answer

Explain the two methods that employees can use to make decisions.

Correct AnswerverifiedThe two methods that employees can use t...View AnswerShow Answer

Which of the following is a characteristic of tacit knowledge?

Correct AnswerverifiedShow Answer

The first step in rational decision making is to:

Correct AnswerverifiedShow Answer

The tendency to rely too heavily on one trait or piece of information when making decision refers to which of these biases?

Correct AnswerverifiedShow Answer

The tendency for people to base their judgments on information that is easier to recall refers to the:

Correct AnswerverifiedShow Answer

A salaried paycheck is an example of _____ reinforcement schedule whereas piece-rate pay is an example of _____ reinforcement schedule.

Correct AnswerverifiedShow Answer

The self-serving bias occurs when we attribute our own failures to external factors and our own successes to internal factors.

Correct AnswerverifiedShow Answer

_____ can be described as emotionally charged judgments that arise through quick, non-conscious, and holistic associations.

Correct AnswerverifiedShow Answer

Organizations use four specific consequences to modify employee behavior.They are known as:

Correct AnswerverifiedShow Answer

Because of their tacit knowledge, experts sometimes cannot put into words why they know that a problem exists, why a solution will work, or how they accomplished a task.

Correct AnswerverifiedShow Answer

Social identity theory holds that people identify themselves by the groups to which they belong and perceive and judge others by their group memberships.

Correct AnswerverifiedShow Answer

_____ refers to the process of generating and choosing from a set of alternatives to solve a problem.

Correct AnswerverifiedShow Answer

A(n) _____ occurs when assumptions are made about others on the basis of their membership in a social group.

Correct AnswerverifiedShow Answer

In general, _____ and _____ should be the most common forms of reinforcement used by managers to create learning among their employees.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

The knowledge that employees can typically learn only through experience is called _____ knowledge.

Correct AnswerverifiedShow Answer

_____ theory argues that people in organizations have the ability to learn through the observation of others.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified
Traditional training and knowledge trans...
View Answer

Correct Answer
verified

Correct Answer
verified
The two methods that employees can use t...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

A salaried paycheck is an example of _ reinforcement schedule whereas piece-rate pay is an example of _ reinforcement schedule.

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

In general, _ and _ should be the most common forms of reinforcement used by managers to create learning among their employees.

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified