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Exam 10: Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

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Question 41

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As an OD consultant, Sharon is designing a survey of employee attitudes to be given to workers at SW Emergency Clinic. By collecting this information, Sharon is conducting the ______ stage of OD.

A) unfreezing
B) intervention
C) evaluation
D) diagnosis
E) refreezing

F) B) and D)
G) B) and C)

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Question 42

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Describe what OD is and what it can be used for.

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OD is a set of techniques for implementi...

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Question 43

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Walt Disney Company's investing $1 billion into a wearable technology that it hopes will revolutionize the way visitors spend money at Walt Disney World, featuring a website ("My Disney Experience") and data-collecting wristbands ("MagicBands") that interact with scanners throughout the 40-square-mile theme park, is an example of proactive change.

Researchers working on hydrogen fuel cells hope that this could be a(n) ______ innovation, leading to a clean, renewable energy source, and reducing dependence on depleting fossil fuels with their adverse impact on the global environment.

Supertrend is a process by which a product or service takes root initially in simple applications at the bottom of a market and then relentlessly moves up market, eventually displacing established competitors.

People are generally uncomfortable about change even in apparently minor matters.

Firms such as General Motors and McDonald's actively collect information about customer preferences and try to address them in their new products. This reflects __________.

Explain how a change agent can impact resistance to change within an organization.

Links Cable Network has decided to offer an one-hour appointment window for customers needing installation or repair of its service, which will require the company to have several technicians on call. Links hopes this practice will give it an advantage over the competition, none of which have adopted such a practice. It is introducing a(n) ______ change.

Describe Lewin's change model. Suppose your college or university wanted to make a major change in some important aspect of student life at your school. How should the college or university use Lewin's model to guide its actions?

An innovative change involves ______ complexity, cost, and uncertainty.

Walmart's implementation of RFID, a type of technology that allows it to improve inventory tracking, is an example of a(n) ______ change.

Jim Collins, researcher of enduring great companies, found that there are five stages of institutional decline which are largely self-inflicted.

OD has three steps: diagnosis, intervention, and conflict.

Resistance to change is an emotional/behavioral response to real or imagined threats to an established work routine.

Social media (LinkedIn, Facebook) , used by 98% of recruiters, make finding employees more efficient. This is an example of a(n) __________ advancement or force.

Organizational development (OD) is a set of techniques for implementing planned change to make people and organizations more effective.

List at least four factors that reduce an organization's ability to learn from failure.

A technological innovation that improves the performance and speed of a computer's operating system would be considered a(n) ______ innovation.

During Lewin's changing stage, managers should __________.