Question 1

Which of the following roles was Gus performing when he notified the employees of the upcoming wage freeze?

Accepted Answer

A)  Negotiator
B)  Liaison
C)  Disseminator
D)  Spokesperson
E)  EntrepreneurF) All of the above
G) A) and B)

Question 2

An approach to achieving _____ includes preventing defects before they occur.

Accepted Answer

A)  total quality
B)  cost competitiveness
C)  sustainability
D)  innovation
E)  efficiencyF) C) and E)
G) B) and D)

Question 3

Knowledge management concerns developing which of the following resources of an organization?

Accepted Answer

A)  Its members' expertise, skills, wisdom, and relations
B)  Its loyal customer base
C)  Its property, such as factories and administrative buildings
D)  Its store of both resources and manufactured goods
E)  Its equipment, such as vehicles, tools, and machinesF) A) and B)
G) B) and E)

Question 4

Which of the following statements about managers is true?

Accepted Answer

A)  It is more important for managers to be efficient than to be effective.
B)  It is more important for managers to be effective than to be efficient.
C)  Low-level managers should be efficient, while high-level managers should be effective.
D)  Low-level managers should be effective, while high-level managers should be efficient.
E)  The best managers maintain a clear focus on both effectiveness and efficiency.F) All of the above
G) A) and B)

Question 5

Done properly, sustainability encourages people to live in ways that can be maintained for the _____.

Accepted Answer

A)  most profit
B)  long term
C)  individual
D)  wealthy
E)  presentF) A) and B)
G) C) and D)

Question 6

Collaboration occurs within companies and between companies, but it cannot occur between a company and a customer.

Accepted Answer

A) True 
 B)False

Question 7

Discuss how you can use social capital in your future career.

Accepted Answer

The answer of Discuss how you can use social capital...

Question 8

When individuals view themselves as employees and expect their employers to tell them what to do and give them pay and benefits, those individuals are acting as

Accepted Answer

A)  self-reliant employees.
B)  agents for social capital.
C)  passive employees.
D)  emotionally intelligent employees.
E)  connected team members.F) B) and D)
G) A) and B)

Question 9

Which of the following is an example of innovation?

Accepted Answer

A)  A company that redecorates its stores to look up to date
B)  A company that charges fees for late returns of rentals
C)  A company that lowers the price of its traditional product
D)  A company that invents a new way to deliver digital content
E)  A company that reduces its staff to cut operating costsF) A) and E)
G) A) and B)

Question 10

Anna excels at identifying the talents of employees and finding the jobs where they can best use those talents to benefit the organization. Anna excels at _____ management.

Accepted Answer

A)  Knowledge
B)  Scientific
C)  Project
D)  Service
E)  QualityF) A) and D)
G) B) and C)

Question 11

_____ managers are typically concerned with the interaction between the organization and its external environment.

Accepted Answer

A)  Operational
B)  Top-level
C)  Middle-level
D)  Frontline
E)  TacticalF) B) and D)
G) B) and C)

Question 12

In today's business climate, what is the recommended way to do planning?

Accepted Answer

A)  As a top-down process in which the highest-level executives decide what to do
B)  As a continual process that uses the input of people throughout the organization
C)  As a process in which middle managers and top executive collaborate in decision making
D)  As a process by which top executives make proposals and all levels of the company vote on them
E)  As a bottom-up process in which all proposals must come from frontline employees or managersF) B) and E)
G) A) and C)

Question 13

Elisa understands her own strengths and limitations, she manages her feelings and decisions well, and she deals effectively with other people. Elisa has _____.

Accepted Answer

A)  verbal intelligence
B)  business intelligence
C)  cultural intelligence
D)  leadership intelligence
E)  emotional intelligenceF) A) and B)
G) B) and D)

Question 14

Which of the following involves keeping costs low enough so that a company can realize profits while pricing its products at levels that are attractive to consumers?

Accepted Answer

A)  Total quality
B)  Cost competitiveness
C)  Sustainability
D)  Innovation
E)  EfficiencyF) A) and B)
G) A) and E)

Question 15

Goodwill stemming from social relationships is called

Accepted Answer

A)  social empathy.
B)  social capital.
C)  emotional intelligence.
D)  emotional capital.
E)  social value.F) A) and B)
G) A) and E)

Question 16

Which of the following skills is Francesca showing by taking the time to talk with the person interviewing her for the local newspaper?

Accepted Answer

A)  Conceptual and decision skills
B)  Monitoring skills
C)  Interpersonal skills
D)  Technical skills
E)  Negotiating skillsF) A) and B)
G) A) and C)

Question 17

_____ is defined as the excellence of a product.

Accepted Answer

A)  Innovation
B)  Quality
C)  Demand
D)  Value
E)  ReliabilityF) A) and B)
G) A) and C)

Question 18

Which of the following skills are more important during the beginning of a person's career?

Accepted Answer

A)  Conceptual skills
B)  Decision skills
C)  Technical skills
D)  Entrepreneurial skills
E)  Statistical skillsF) All of the above
G) A) and D)

Question 19

Explain the importance of emotional intelligence.

Accepted Answer

The answer of Explain the importance of emotional intelligence....

Question 20

The need for interpersonal and communication skills fades as a manager moves from the lower levels of an organization into the upper management arena.

Accepted Answer

A) True 
 B)False

Exam 1: Managing and Performing

Which of the following roles was Gus performing when he notified the employees of the upcoming wage freeze?

Correct AnswerverifiedShow Answer

Which of the following involves keeping costs low enough so that a company can realize profits while pricing its products at levels that are attractive to consumers?

Correct AnswerverifiedShow Answer

Goodwill stemming from social relationships is called

Correct AnswerverifiedShow Answer

Done properly, sustainability encourages people to live in ways that can be maintained for the _____.

Correct AnswerverifiedShow Answer

Explain the importance of emotional intelligence.

Correct AnswerverifiedShow Answer

Which of the following skills are more important during the beginning of a person's career?

Correct AnswerverifiedShow Answer

Which of the following skills is Francesca showing by taking the time to talk with the person interviewing her for the local newspaper?

Correct AnswerverifiedShow Answer

Which of the following is an example of innovation?

Correct AnswerverifiedShow Answer

_____ managers are typically concerned with the interaction between the organization and its external environment.

Correct AnswerverifiedShow Answer

When individuals view themselves as employees and expect their employers to tell them what to do and give them pay and benefits, those individuals are acting as

Correct AnswerverifiedShow Answer

_____ is defined as the excellence of a product.

Correct AnswerverifiedShow Answer

Discuss how you can use social capital in your future career.

Correct AnswerverifiedShow Answer

An approach to achieving _____ includes preventing defects before they occur.

Correct AnswerverifiedShow Answer

Collaboration occurs within companies and between companies, but it cannot occur between a company and a customer.

Correct AnswerverifiedShow Answer

Elisa understands her own strengths and limitations, she manages her feelings and decisions well, and she deals effectively with other people. Elisa has _____.

Correct AnswerverifiedShow Answer

In today's business climate, what is the recommended way to do planning?

Correct AnswerverifiedShow Answer

The need for interpersonal and communication skills fades as a manager moves from the lower levels of an organization into the upper management arena.

Correct AnswerverifiedShow Answer

Anna excels at identifying the talents of employees and finding the jobs where they can best use those talents to benefit the organization. Anna excels at _____ management.

Correct AnswerverifiedShow Answer

Knowledge management concerns developing which of the following resources of an organization?

Correct AnswerverifiedShow Answer

Which of the following statements about managers is true?

Correct AnswerverifiedShow Answer

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