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Where would you find the suppliers' suppler in a typical supply chain?


A) Upstream
B) Downstream
C) In the middle
D) Not on the supply chain

E) All of the above
F) B) and D)

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Which activities do accounting and finance components perform?


A) Track employee information including payroll,benefits,compensation,performance assessment,and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities.
B) Handle the various aspects of production planning and execution such as demand forecasting,production scheduling,job cost accounting,and quality control.
C) Manage accounting data and financial processes within the enterprise with functions such as general ledger,accounts payable,accounts receivable,budgeting,and asset management.
D) None of the above

E) All of the above
F) C) and D)

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Which component can help an organization determine such things as the identification of individuals who are likely to leave the company unless additional compensation or benefits are provided?


A) Accounting and finance components
B) Production and managerial management components
C) Human resource components
D) Production and materials management components

E) A) and B)
F) A) and C)

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In the basic supply chain,make refers to manufacturing products and create production schedules.

A) True
B) False

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Business intelligence is both a core and extended ERP component.

A) True
B) False

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In the basic supply chain,source refers to planning for transportation of goods to customers.

A) True
B) False

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Balanced scorecard is a management system,as well as a measurement system,that a firm uses to translate business strategies into executable tasks.

A) True
B) False

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A _____________ integration takes information entered into a given system and sends it automatically to all downstream systems and processes.

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Which of the below metrics represents the time it takes to manufacture a product and deliver it to the retailer?


A) Back order
B) Inventory cycle time
C) Customer order cycle time
D) Inventory turnover

E) A) and C)
F) C) and D)

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What compiles customer information from a variety of sources and segments the information for different marketing campaigns?


A) Campaign management system
B) Cross-selling
C) Up-selling
D) List generator

E) None of the above
F) A) and B)

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When a user enters or updates information in one ERP module,it is immediately and automatically updated throughout the entire system.

A) True
B) False

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There are three phases in the evolution of CRM: (1) reporting,(2) analyzing,and (3) predicting.What do CRM predicting technologies help organizations accomplish?


A) Make predictions regarding customer behavior such as which customers are at risk of leaving
B) Segment their customers into categories such as best and worst customers
C) Identify their customers across other applications
D) All the above

E) A) and C)
F) None of the above

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Enterprise resource planning (ERP)integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems)so employees can make decisions by viewing enterprisewide information about all business operations.

A) True
B) False

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Effective and efficient supply chain management systems can enable an organization to decrease the power of its buyers.

A) True
B) False

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In the past,departments made decisions independent of each other.

A) True
B) False

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Collaborative ______________ allows an organization to reduce the cost and time required during the design process of a product.

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Core ERP components are the extra components that meet organizational needs not covered by the core components and primarily focus on external operations.

A) True
B) False

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What is forward integration?


A) The integration of data from multiple sources,which provides a unified view of all data.
B) Takes information entered into a given system and sends it automatically to all downstream systems and processes.
C) Takes information entered into a given system and sends it automatically to all upstream systems and processes.
D) The integration of a company's existing management information systems.

E) A) and D)
F) A) and C)

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Where would you find the manufacturer and distributor in a typical supply chain?


A) Upstream
B) Downstream
C) In the middle
D) Not on the supply chain

E) A) and B)
F) B) and C)

Correct Answer

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What connects the plans,methods,and tools aimed at integrating separate enterprise systems?


A) Enterprise systems
B) Enterprise application integration
C) Middleware
D) Enterprise application integration middleware

E) A) and B)
F) None of the above

Correct Answer

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