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An important customer shows up at a hotel that is fully booked and the reservation is missing would be placed in which category for managerial decision-making challenges?


A) Managers need to analyze large amounts of information
B) Managers must make decisions quickly
C) Managers must apply sophisticated analysis techniques,such as Porter's strategies or forecasting,to make strategic decisions
D) All of these choices

E) B) and C)
F) A) and D)

Correct Answer

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To-Be process models show the results of applying change improvement opportunities to the current (As-Is)process model.

A) True
B) False

Correct Answer

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What is a task in a business process?


A) BPMN event
B) BPMN activity
C) BPMN flow
D) BPMN gateway

E) All of the above
F) C) and D)

Correct Answer

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Which of the following is the most commonly used form of AI in the business arena?


A) Intelligent system
B) Artificial intelligence
C) Expert system
D) Neural network

E) A) and B)
F) B) and D)

Correct Answer

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Which of the following is a potential feature of a digital dashboard?


A) A hot list of KPIs refreshed every 15 minutes
B) A running line graph of planned versus actual production for the past 24 hours
C) A graph of stock market prices
D) All of these choices

E) C) and D)
F) B) and D)

Correct Answer

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Which of the below would you include as decisions and responsibilities typically found at the managerial level of a company?


A) Monthly plans
B) Monthly budgets
C) Weekly schedule
D) All of these choices

E) All of the above
F) A) and D)

Correct Answer

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What type of process includes order processing,customer service processing,sales processing,customer billing processing,and order shipping processing?


A) Customer-facing processes
B) Business-facing processes
C) Industry-specific customer facing processes
D) All of these choices

E) All of the above
F) A) and D)

Correct Answer

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Which of the following processes focuses on the entire customer order process and operates across functional departments?


A) Order to delivery process
B) Customer billing process
C) Customer loan process
D) All of these choices

E) B) and D)
F) A) and B)

Correct Answer

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Which of the following explains why a company would implement a BPR strategy?


A) To encourage competition
B) To decrease customers
C) To create value for the customer
D) All of these choices

E) C) and D)
F) None of the above

Correct Answer

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At which level of an organization do managers develop overall business strategies,goals,and objectives as part of the company's strategic plan?


A) Operational level
B) Managerial level
C) Strategic level
D) All of these choices

E) None of the above
F) C) and D)

Correct Answer

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Which of the following are the four common types of effectiveness MIS metrics?


A) Unstructured decisions,customer satisfaction,conversion rates,financial
B) Usability,customer service,conversion rates,fiscal year revenue
C) Usability,customer satisfaction,conversion rates,financial
D) Usability,customer satisfaction,conversion rates,affordability

E) C) and D)
F) None of the above

Correct Answer

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Augmented reality is a wearable computer with an optical head-mounted display (OHMD).

A) True
B) False

Correct Answer

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What improves business process efficiencies by simplifying or eliminating unnecessary steps?


A) Workflow
B) Swim lane
C) Automation
D) Streamlining

E) A) and B)
F) A) and C)

Correct Answer

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Bill Schultz works at a high power investment firm in Los Angeles.Bill is responsible for promoting the firm's vision and creating the company-wide goals and strategies.He also monitors the overall strategic performance of the company and its direction for future business strategies.At what level of the organizational pyramid would you categorize Bill?


A) Strategic
B) Owner
C) Operational
D) Managerial

E) B) and C)
F) All of the above

Correct Answer

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When considering the 5-steps of the order-to-delivery business process,places orders,notifies production,and checks credit?


A) Step 2-Sales
B) Step 1-Marketing
C) Step 3-Operations management
D) Step 5-Customer service

E) B) and D)
F) A) and C)

Correct Answer

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What is Google Glass?


A) The viewing of the physical world with computer-generated layers of information added to it
B) A wearable computer with an optical head-mounted display (OHMD)
C) Uses technology allowing humans to interact with a computer through bodily sensations and movements
D) A work environment that is not located in any one physical space

E) A) and D)
F) A) and C)

Correct Answer

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What is the point when resources reach full capacity and cannot handle any additional demands?


A) Optimization analysis
B) Bottlenecks
C) Redundancy
D) Swim lane

E) B) and C)
F) All of the above

Correct Answer

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Which of the below represents the structure of a typical organization?


A) Flat line
B) Pyramid
C) Circle
D) Cube

E) A) and C)
F) B) and C)

Correct Answer

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When viewing systems thinking,source documents are the original transaction records.What would the source documents for a medical doctor's payroll system include?


A) Employee time sheets
B) Employee benefit reports
C) Employee wage rates
D) All of these choices

E) B) and D)
F) C) and D)

Correct Answer

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Augmented reality is a computer-simulated environment that can be a simulation of the real world or an imaginary world.

A) True
B) False

Correct Answer

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