Question 1

What does the average company spend on production needs?

Accepted Answer

A)  Almost 10 percent of every dollar that it earns
B)  Almost 20 percent of every dollar that it earns
C)  Almost 40 percent of every dollar that it earns
D)  Almost 50 percent of every dollar that it earnsE) B) and C)
F) A) and C)

Question 2

In which of the five basic supply chain activities do you build relationships with suppliers to procure raw materials?

Accepted Answer

A)  Plan
B)  Source
C)  Deliver
D)  ReturnE) B) and C)
F) None of the above

Question 3

__________________ is the use of the Internet to provide customers with the ability to gain personalized information by querying corporate databases and their information sources.

Accepted Answer

The answer of __________________ is the use of the Internet...

Question 4

_________ and materials management is one of the three most common core ERP components.

Accepted Answer

The answer of _________ and materials management is one of...

Question 5

What is predictive dialing?

Accepted Answer

A)  Automatically dials outbound calls and when someone answers,the call is forwarded to an available agent
B)  Directs customers to use touch-tone phones or keywords to navigate or provide information
C)  A phone switch routes inbound calls to available agents
D)  None of the aboveE) B) and C)
F) B) and D)

Question 6

____________ integration is the integration of a company's existing management information systems.

Accepted Answer

The answer of ____________ integration is the integration of a...

Question 7

Enterprise application integration (EAI)connects the plans,methods,and tools aimed at integrating separate enterprise systems.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following occurs when everyone involved in sourcing,producing,and delivering the company's product works with the same information?

Accepted Answer

A)  Eliminates redundancies
B)  Cuts down wasted time
C)  Removes misinformation
D)  All of the aboveE) None of the above
F) A) and D)

Question 9

Core ERP components are the traditional components included in most ERP systems and primarily focus on internal operations.

Accepted Answer

A) True 
 B)False

Question 10

Which application's primary business benefits include sales forecasts,sales strategies,and marketing campaigns?

Accepted Answer

A)  CRM
B)  SCM
C)  ERP
D)  All of the aboveE) B) and C)
F) None of the above

Question 11

Which industries will want to keep using CRM as a major strategic focus in the future?

Accepted Answer

A)  Industries whose products are unique
B)  Industries whose products are difficult to differentiate
C)  Industries whose products are exclusive
D)  Industries whose products are distinctiveE) A) and C)
F) All of the above

Question 12

Supply chain planning systems use advanced mathematical algorithms to improve the flow and efficiency of the supply chain while reducing inventory.

Accepted Answer

A) True 
 B)False

Question 13

____________ ERP components are the extra components that meet the organizational needs not covered by the core components and primarily focus on external operations.

Accepted Answer

The answer of ____________ ERP components are the extra components...

Question 14

What does supply chain management involve?

Accepted Answer

A)  The management of production material flows between and among stages in a supply chain to maximize total supply chain efficiency
B)  The management of information flows between and among stages in a supply chain to maximize total supply chain costs
C)  The management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability
D)  None of the aboveE) A) and B)
F) None of the above

Question 15

Business intelligence is both a core and extended ERP component.

Accepted Answer

A) True 
 B)False

Question 16

Where would you find the manufacturer and distributor in a typical supply chain?

Accepted Answer

A)  Upstream
B)  Downstream
C)  In the middle
D)  Not on the supply chainE) A) and C)
F) A) and B)

Question 17

Which of the following operational CRM technologies does the customer service department typically use?

Accepted Answer

A)  Contact center,web-based self-service,call scripting
B)  Sales management,contact management,opportunity management
C)  List generator,opportunity management,cross-selling and up-selling
D)  List generator,campaign management,cross-selling and up-sellingE) All of the above
F) A) and B)

Question 18

What guides users through marketing campaigns performing such tasks as campaign definition,planning,scheduling,segmentation,and success analysis?

Accepted Answer

A)  Campaign management system
B)  Cross-selling
C)  Up-selling
D)  List generatorE) None of the above
F) All of the above

Question 19

Accounting and finance ERP components manage accounting data and financial processes within the enterprise with functions such as general ledger,accounts payable,accounts receivable,budgeting,and asset management.

Accepted Answer

A) True 
 B)False

Question 20

What is selling additional products or services to an existing customer?

Accepted Answer

A)  Cross-selling
B)  Up-selling
C)  Campaign management system
D)  Customer service and supportE) B) and C)
F) A) and D)

Exam 8: Enterprise Applications: Business Communications

What does the average company spend on production needs?

Correct AnswerverifiedShow Answer

Accounting and finance ERP components manage accounting data and financial processes within the enterprise with functions such as general ledger,accounts payable,accounts receivable,budgeting,and asset management.

Correct AnswerverifiedShow Answer

Which of the following operational CRM technologies does the customer service department typically use?

Correct AnswerverifiedShow Answer

What is selling additional products or services to an existing customer?

Correct AnswerverifiedShow Answer

Supply chain planning systems use advanced mathematical algorithms to improve the flow and efficiency of the supply chain while reducing inventory.

Correct AnswerverifiedShow Answer

Which of the following occurs when everyone involved in sourcing,producing,and delivering the company's product works with the same information?

Correct AnswerverifiedShow Answer

Which application's primary business benefits include sales forecasts,sales strategies,and marketing campaigns?

Correct AnswerverifiedShow Answer

____________ integration is the integration of a company's existing management information systems.

Correct AnswerverifiedShow Answer

Enterprise application integration (EAI)connects the plans,methods,and tools aimed at integrating separate enterprise systems.

Correct AnswerverifiedShow Answer

Which industries will want to keep using CRM as a major strategic focus in the future?

Correct AnswerverifiedShow Answer

__________________ is the use of the Internet to provide customers with the ability to gain personalized information by querying corporate databases and their information sources.

Correct AnswerverifiedShow Answer

What is predictive dialing?

Correct AnswerverifiedShow Answer

Core ERP components are the traditional components included in most ERP systems and primarily focus on internal operations.

Correct AnswerverifiedShow Answer

In which of the five basic supply chain activities do you build relationships with suppliers to procure raw materials?

Correct AnswerverifiedShow Answer

What does supply chain management involve?

Correct AnswerverifiedShow Answer

_________ and materials management is one of the three most common core ERP components.

Correct AnswerverifiedShow Answer

Where would you find the manufacturer and distributor in a typical supply chain?

Correct AnswerverifiedShow Answer

Business intelligence is both a core and extended ERP component.

Correct AnswerverifiedShow Answer

What guides users through marketing campaigns performing such tasks as campaign definition,planning,scheduling,segmentation,and success analysis?

Correct AnswerverifiedShow Answer

____________ ERP components are the extra components that meet the organizational needs not covered by the core components and primarily focus on external operations.

Correct AnswerverifiedShow Answer

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