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A shopping bot is one of the simplest examples of an intelligent agent.

A) True
B) False

Correct Answer

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Which of the following is an example of static processes?


A) running payroll
B) calculating taxes
C) creating financial statements
D) All of these are correct.

E) A) and B)
F) A) and C)

Correct Answer

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Which of the following is an example of dynamic processes?


A) running payroll
B) calculating taxes
C) creating financial statements
D) employee layoffs

E) B) and C)
F) A) and D)

Correct Answer

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Anne Marie Cole runs the sales division for a local auto insurance firm.One of her key duties is to calculate her company's market share.When evaluating the prior year numbers, she found that her firm achieved total sales of $3 million and the entire industry had $30 million in sales.What is Anne Marie's current market share?


A) 1%
B) 10%
C) 18%
D) 20%

E) A) and B)
F) None of the above

Correct Answer

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What are dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions?


A) Operational business processes.
B) Managerial business processes.
C) Strategic business processes.
D) Success business processes.

E) A) and C)
F) B) and D)

Correct Answer

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A Business Process Model and Notation (BPMN) gateway displays the path in which the process flows.

A) True
B) False

Correct Answer

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What is a category of AI that attempts to emulate the way the human brain works?


A) intelligent system
B) artificial intelligence
C) expert systems
D) neural network

E) C) and D)
F) A) and C)

Correct Answer

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What do usability effectiveness MIS metrics measure?


A) the ease with which people perform transactions and find information
B) the number of customers an organization "touches" for the first time and persuades to purchase its products or services
C) the amount of time a system takes to perform a transaction
D) the number of hours a system is available for users

E) None of the above
F) B) and D)

Correct Answer

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What is a haptic interface?


A) the viewing of the physical world with computer-generated layers of information added to it
B) a wearable computer with an optical head-mounted display (OHMD)
C) uses technology allowing humans to interact with a computer through bodily sensations and movements
D) a work environment that is not located in any one physical space

E) A) and B)
F) A) and C)

Correct Answer

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What is the process of computerizing manual tasks, making them more efficient and effective and dramatically lowering operational costs?


A) workflow
B) swim lane
C) automation
D) streamlining

E) None of the above
F) B) and C)

Correct Answer

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At which level do managers develop the overall business strategies and monitor the performance of the organization and the competitive business environment?


A) operational
B) strategic
C) managerial
D) communications

E) A) and B)
F) A) and C)

Correct Answer

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Which of the following explains why a company would implement a BPR strategy?


A) to encourage competition
B) to decrease customers
C) to create value for the customer
D) all of these are correct.

E) C) and D)
F) A) and C)

Correct Answer

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A Business Process Model and Notation (BPMN) flow displays the path in which the process flows.

A) True
B) False

Correct Answer

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What type of metrics measure throughput, transaction speed, and system availability?


A) efficiency MIS metrics
B) effectiveness MIS metrics
C) ROI
D) benchmarks

E) A) and B)
F) All of the above

Correct Answer

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What can a manager use a model to do?


A) calculate risk
B) change variables
C) understand uncertainty
D) All of these are correct.

E) None of the above
F) A) and C)

Correct Answer

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What refers to the level of detail in the model or the decision-making process?


A) granularity
B) visualization
C) digital dashboard
D) All of these are correct.

E) A) and D)
F) A) and B)

Correct Answer

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What is the analysis that works in reverse to what-if and sensitivity analysis by finding the inputs necessary to achieve a goal, such as a desired level of output?


A) solutions-based analysis
B) optimization system
C) goal-seeking analysis
D) revenue analysis

E) B) and D)
F) All of the above

Correct Answer

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What do cargo transport systems, book distribution centers, the video game market, a flu epidemic, and an ant colony have in common?


A) They are all expert systems.
B) They are all genetic algorithm systems.
C) They are all neural network systems.
D) They are all complex adaptive systems.

E) A) and C)
F) B) and C)

Correct Answer

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Efficiency MIS metrics measure the impact MIS has on business processes and activities, including customer satisfaction and customer conversion rates.

A) True
B) False

Correct Answer

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What is a task in a business process?


A) BPMN event
B) BPMN activity
C) BPMN flow
D) BPMN gateway

E) A) and B)
F) A) and C)

Correct Answer

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