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Why is it not possible to rely on acts such as PIPEDA to protect you if you are using most cloud-based servers to store data?


A) The Internet is not governed by any laws.
B) PIPEDA only applies to specific types of data stored online and not others.
C) It is too difficult to monitor how data is used online.
D) PIPEDA is a Canadian law and does not protect your privacy beyond Canada's borders.
E) PIPEDA is an American law that only protects the information of Americans.

F) B) and D)
G) C) and D)

Correct Answer

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Compared to other types of media, written business messages tend to ________.


A) use less personal focus and less natural language
B) use more personal focus and more natural language
C) use less personal focus but give multiple cues
D) use less personal focus but more instant feedback
E) use more personal focus but more instant feedback

F) C) and D)
G) A) and C)

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Which of the following is the least secure way to communicate digitally with a colleague about private company business?


A) the company's email system
B) cell phone conversation
C) a landline conversation
D) the messaging tool embedded in Facebook
E) the messaging system on your cell phone

F) All of the above
G) C) and D)

Correct Answer

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A significant disadvantage to a company distributing videos on YouTube is that ________.


A) videos have to be compressed to very small sizes
B) videos can be easily repurposed, which can violate your copyright or alter your intended message
C) YouTube viewership is declining
D) YouTube requires expensive user subscriptions from businesses
E) YouTube users cannot control who sees videos they post

F) D) and E)
G) A) and C)

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In an online context, a user's credentials refers to his or her expertise and experience.

A) True
B) False

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Virtual communications tools can cause profound damage to working relationships and company reputation.

A) True
B) False

Correct Answer

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Which of the following communication media would be placed highest on the media richness hierarchy?


A) video conferencing
B) email
C) instant messaging
D) a phone call
E) a handwritten letter

F) A) and C)
G) D) and E)

Correct Answer

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One advantage of using a blog as a distribution tool is that ________.


A) it is a rich medium
B) it is easy to restrict access to it
C) secondary distribution is easy
D) blogs are more secure than email
E) blogs facilitate feedback

F) C) and D)
G) A) and B)

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Which of the following is generally NOT an obstacle when you are considering using technology-mediated communication tools globally?


A) the cost of access to the Internet in the region you are communicating with
B) the level of usage at various times of day in the region you are communicating with
C) the relative technological development of the region you are communicating with
D) the reliability of the network infrastructure in the region you are communicating with
E) the types of devices that people tend to use

F) A) and B)
G) A) and C)

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Which of the following statements is TRUE?


A) You should avoid using landlines for conference calls because they tend to be expensive to operate.
B) Conference calls are considered asynchronous communication.
C) You should use the "mute" button for conference calls but avoid using it, if possible, for videoconferencing.
D) It is considered rude to call in to a conference call early.
E) Since you cannot be seen during a conference call, it is acceptable to multitask.

F) B) and E)
G) All of the above

Correct Answer

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A portable document format (PDF) file is ________.


A) a type of file that can be opened in most operating systems
B) a type of file that is stored on the cloud and can be accessed via the Internet
C) an outdated file format now superceded by more reliable formats
D) an operating system that can convert numerous types of documents
E) a file format used primarily for images

F) C) and E)
G) A) and B)

Correct Answer

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Most web-based tools are platform agnostic.

A) True
B) False

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Which of the following are important when sending messages to mobile devices?


A) Be direct; do not use file attachments; consider that graphics may not translate to small screens.
B) Be direct; use PDFs only for attachments; use GIFs for graphics.
C) Be direct; use generally accepted formats for file attachments; consider that graphics may not translate to small screens.
D) Be direct; use generally accepted formats for file attachments; use graphics as much as possible.
E) Use an indirect, informal tone and use emoticons frequently.

F) B) and E)
G) C) and D)

Correct Answer

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Whenever possible, demonstrate the credibility of your data on a blog by linking to the source.

A) True
B) False

Correct Answer

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Kang has been tasked with developing a customer support hotline for his company's product. Kang thinks that a hotline will be too expensive to run and will limit his company's ability to resolve as many customer issues as possible. What might Kang suggest for a cheaper and potentially more useful solution?


A) a webinar
B) a blog
C) a discussion forum
D) a chatline
E) a YouTube channel

F) All of the above
G) A) and E)

Correct Answer

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Caleb is responsible for setting up a tool to provide customer service on his company's website. The company wants to be able to respond to customer enquiries in real time but understand that it is sometimes more convenient for customers to simply leave requests that can be answered within a few hours or days. Caleb should choose a tool that ________.


A) allows for both synchronous and asynchronous communication
B) allows for asynchronous communication only
C) allows for privacy protection
D) allows for synchronous communication only
E) allows for permanent storage of data

F) None of the above
G) C) and E)

Correct Answer

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Which medium is most likely to be affected by file size restrictions and attachment restrictions?


A) instant messaging
B) cloud storage services
C) proprietary email systems used in-house
D) SaaS email systems
E) social media platforms like Facebook

F) A) and E)
G) B) and D)

Correct Answer

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Which of the following statements is TRUE?


A) Emails don't require salutations since they are not as formal as letters.
B) You should refrain from personal conversation in business emails.
C) Emails don't require sign-offs since they are not as formal as letters.
D) You should avoid using bullets in emails since these are considered too informal.
E) A signoff such as "cheers" is too informal to use for emails.

F) A) and E)
G) None of the above

Correct Answer

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Rindy is the team leader on a project that involves several team members from several different departments in her company. The best way for her to share information and files and to facilitate collaboration is to ________.


A) use cloud storage tools and ensure that each team member has the required credentials to access them
B) use email to exchange documents and to use zip files and PDFs for easier distribution and use
C) use webinar technologies using video, audio, and slides
D) use VOIP
E) meet exclusively in person with all members of the team

F) A) and E)
G) C) and D)

Correct Answer

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Which of the following communications solutions is likely to require the highest bandwidth?


A) an Internet chat group
B) a phone call
C) an tweet on Twitter
D) a video attachment
E) a webinar

F) C) and D)
G) D) and E)

Correct Answer

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