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Compare disruptive and sustaining technologies, and explain how the Internet and WWW caused business disruption.

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Disruptive technologies offer a new way ...

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Hypertext transport protocol (HTTP)is the Internet protocol web browsers use to request and display web pages using universal resource locators.

A) True
B) False

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Egovernment involves the use of strategies and technologies to transform government by improving the delivery of services and enhancing the quality of interaction between the citizen-consumer within all branches of government.

A) True
B) False

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Which of the following is a set of tools that supports the work of teams or groups by facilitating the sharing and flow of information?


A) Collaboration system
B) Collective system
C) Competitive system
D) Real simple syndication system

E) A) and D)
F) B) and C)

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Which of the follow represents a form of disruptive technology?


A) Enter the marketplace at the low end
B) A new way of doing things that initially doesn't meet the needs of existing customers
C) Tend to open new markets and destroy old ones
D) All of the above are included

E) B) and D)
F) All of the above

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What generates revenue each time a user clicks on a link that takes the user directly to an online agent waiting for a call?


A) Pay-per-click
B) Pay-per-call
C) Pay-per-conversion
D) All of the above

E) B) and C)
F) All of the above

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Social media refers to websites that rely on user participation and user-contributed content, such as Facebook, YouTube, and Digg.

A) True
B) False

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What statement below describes Web 3.0's feature that ensure the 'integration of legacy devices'?


A) The ability to use current devices such as iPhone and laptops as credit cards or ticket
B) The design of websites and other software so they can be easily integrated and work together
C) The ability for software to be distributed and accessed from anywhere
D) The design of software to be easily integrated and work together

E) None of the above
F) B) and C)

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Search engine ranking evaluates variables that search engines use to determine where a URL appears on the list of search results.

A) True
B) False

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Who is an individual who studies the interaction between humans and technology, observing how technology can shape humans' lives?


A) Cyborg anthropologist
B) Cyborg anthropology
C) Web Real-Time Communications (WebRTC)
D) Telepresence robots

E) A) and B)
F) A) and C)

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Managing consumer trust is a challenge for ebusinesses. Which of the following is a good way to build trust when working with customers over the Internet?


A) Be accessible to communicate in-person
B) Be available to communicate in-person
C) Use customer testimonials that link to your client website
D) All of the above

E) B) and C)
F) A) and C)

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Which of the following represents the connecting and communicating tools supporting and driving ebusiness?


A) Email, instant messaging, podcasting, content management systems, and video and Web conferencing
B) Content providers, infomediaries, online marketplaces, portals, service providers, transaction brokers
C) B2B, B2C, C2C, C2B
D) Advertising fees, license fees, subscription fees, transaction fees, value-added services fees

E) All of the above
F) B) and C)

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Netflix creates a unique recommendation listing for each customer that revisits its website. How would you classify Netflix's ebusiness strategy?


A) Information richness
B) Mass customization
C) Personalization
D) Interactivity

E) B) and D)
F) B) and C)

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What are Web real-time communications?


A) An individual who studies the interaction between humans and technology, observing how technology can shape humans' lives.
B) A discipline originated at the 1993 annual meeting of the American Anthropological Association.
C) An open source project that seeks to embed real-time voice, text, and video communications capabilities in web browsers.
D) A remote-controlled, wheeled device with a display to enable video chat and videoconferencing.

E) A) and C)
F) A) and D)

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Dell computer ranks highest on the list for expecting returns from new investments.

A) True
B) False

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Which of the following represents the categories for ebusiness models?


A) Email, instant messaging, podcasting, content management systems, and video and Web conferencing
B) Content providers, infomediaries, online marketplaces, portals, service providers, transaction brokers
C) B2B, B2C, C2C, C2B
D) Advertising fees, license fees, subscription fees, transaction fees, value-added services fees

E) B) and D)
F) All of the above

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The primary objective of knowledge management is to be sure that a company's knowledge of facts, sources of information, and solutions are readily available to all employees whenever it is needed.

A) True
B) False

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Companies use ________ as marketing communication channels discussing everything from corporate strategies to detailed product overviews.


A) IMing
B) Web browsing
C) Email
D) Podcasting

E) None of the above
F) A) and C)

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Which of the below statements is accurate when considering the ebusiness challenge of adhering to taxation rules?


A) All online companies must pay sales tax
B) Online companies do not have to pay any sales tax
C) Some online companies have to charge sales tax
D) Online companies that sell physical products have to pay sales tax and online companies that provide intangible services do not

E) A) and C)
F) All of the above

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What is the ebusiness model which applies to customers offering goods and services to each other over the Internet?


A) C2C
B) C2B
C) B2B
D) B2C

E) A) and B)
F) B) and C)

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