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Elise and many other consumers complain to the Federal Trade Commission (FTC) that a Faux Diamonds Company ad is deceptive. The FTC's first step is to​


A) ​send a formal complaint.
B) ​investigate.
C) ​issue a cease-and-desist order.
D) ​order restitution.

E) B) and C)
F) A) and B)

Correct Answer

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Bea borrows funds from Credit Union to repair her home and to buy a car. She buys a laptop from Discount Store in a transaction financed by the seller. If these parties are subject to the Truth-in-Lending Act, Regulation Z applies to​


A) ​the car loan only.
B) ​the home repair loan only.
C) ​the retail installment sale only.
D) ​the car loan, the home repair loan, and the retail installment sale.

E) All of the above
F) C) and D)

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Food products are required to bear labels detailing the nutritional content.

A) True
B) False

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ChemCo, Inc., makes and sells products containing ingredients potentially hazardous to consumers. The government agency that has the authority to order ChemCo to remove a product from the market is​


A) ​the Consumer Product Safety Commission.
B) ​none of the choices.
C) ​the Federal Trade Commission.
D) ​the Food and Drug Administration.

E) All of the above
F) B) and C)

Correct Answer

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The Federal Trade Commission was created to prevent unfair and deceptive trade practices.

A) True
B) False

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Vague generalities are permissible in advertising.

A) True
B) False

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One of the most important federal consumer protection laws is directed at deceptive trade practices.

A) True
B) False

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Mattress Company advertises a special sale-all bedding, half price. The ad does not state that the sale price does not include delivery or shipping costs. To avoid claims of deceptive advertising, Mattress should​


A) ​clearly and conspicuously disclose the shipping cost in its ads.
B) ​display the shipping cost in small print on ads displayed in stores.
C) ​include the shipping cost in small print on its receipts.
D) ​not reveal the shipping cost.

E) C) and D)
F) B) and C)

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In its ads, Crunchy Inc. makes various claims about its snack products. Crunchy's advertising claims would most likely be deemed deceptive if the claims​


A) ​mislead a reasonable consumer.
B) ​contain vague generalities.
C) ​consist of what is known as puffery.
D) ​include obvious exaggerations.

E) B) and C)
F) B) and D)

Correct Answer

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Pro Motor Company makes cars. Federal law requires Pro to attach a label that includes the Environmental Protection Agency's fuel economy estimate for a vehicle to​


A) ​every new car.
B) ​no car-compliance with the law is voluntary.
C) ​select old and new cars.
D) ​whichever vehicles the car maker chooses.

E) All of the above
F) A) and B)

Correct Answer

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To generate sales, Golden Investments, Inc., uses phone solicitation. Under federal law, in soliciting business, Golden's telemarketers must disclose​


A) ​all material facts related to a sale.
B) ​only the seller's name.
C) ​only facts directly related to a potential customer's request.
D) ​only facts needed to make a sale.

E) A) and B)
F) None of the above

Correct Answer

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An ad for Running Shoes Inc. states that its products are "The Athlete's Choice." Because of this ad, the Federal Trade Commission is most likely to issue​


A) ​a cease-and-desist order.
B) ​a counteradvertising order.
C) ​a restitution order.
D) ​none of the choices.

E) A) and B)
F) None of the above

Correct Answer

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When an advertising claim has the appearance of authenticity, it does not create problems.

A) True
B) False

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Brew Coffee Company sells coffee and related beverages. The company's ad contends that ambitious businesspersons "Drink Us & Rise Up in the World!'" The Federal Trade Commission would consider this ad to be​


A) ​false and misleading.
B) ​impermissibly vague and general.
C) ​a deceptive half-truth.
D) ​none of the choices.

E) A) and D)
F) A) and B)

Correct Answer

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Advertising that contains an endorsement by a celebrity is presumed to be deceptive.

A) True
B) False

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Home Products, Inc., in its advertisements, makes false claims about its own products and about the products of its competitors. The firm may be subject to sanctions for the false claims about​


A) ​its products only.
B) ​its competitors' products only.
C) ​its products and its competitors' products.
D) ​none of the choices.

E) A) and C)
F) None of the above

Correct Answer

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A credit-cardholder is liable for all unauthorized charges made before the creditor is notified that the card has been lost.

A) True
B) False

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Ads must disclose relevant limitations underlying their claims.

A) True
B) False

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Merchants must issue a refund within a specified period of time when a consumer cancels an order.

A) True
B) False

Correct Answer

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Drugs can be test-marketed to the public before they are ensured to be safe and effective.

A) True
B) False

Correct Answer

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