Question 1

What are the three basic methods of interpersonal communication?

Accepted Answer

The three basic methods of interpersonal...

Question 2

Which of the following is NOT an example of upward communication?

Accepted Answer

A)  employee attitude surveys
B)  performance reports prepared by lower management for top management
C)  suggestion boxes
D)  informing employees of policiesE) None of the above
F) B) and D)

Question 3

Communication fosters _________ as a means to improve performance.

Accepted Answer

A)  leadership
B)  training
C)  motivation
D)  communicationE) A) and D)
F) B) and D)

Question 4

All of the following are examples of non-verbal communication EXCEPT:

Accepted Answer

A)  evaluation of a competitor's intentions.
B)  facial expressions.
C)  intonations or emphasis given to words.
D)  physical distance between the message sender and receiver.E) None of the above
F) C) and D)

Question 5

When making a decision,if we consider information about the decision in a detailed way,relying on facts and figures,we are conducting ________ processing.

Accepted Answer

A)  manual
B)  automatic
C)  controlled
D)  subconsciousE) B) and D)
F) B) and C)

Question 6

All of the following statements about face-to-face communication are correct EXCEPT:

Accepted Answer

A)  It provides for a maximum amount of information to be transmitted.
B)  It scores highest in terms of channel richness.
C)  Feedback is delayed.
D)  It offers multiple information cues.E) C) and D)
F) B) and D)

Question 7

Which of the following is/are recommendation(s) for reducing misperceptions when communicating with people from a different culture?

Accepted Answer

A)  Foster an environment of mutual respect.
B)  Proactively maintain the identity of the group.
C)  Delay judgments until you've had time to interpret.
D)  All of the above.E) A) and B)
F) All of the above

Question 8

Cultural barriers to communication include all of the following EXCEPT barriers caused by:

Accepted Answer

A)  semantics.
B)  word connotations.
C)  the grapevine.
D)  tone differences.E) A) and D)
F) All of the above

Question 9

Com-net is a telecommunications company.Two departments within the company are sales and billing.The sales team is responsible for calling existing customers to offer Internet packages.However,the package offered quite frequently does not arrive and the customer is still billed for using Internet services that they have not received. In the situation above,there is a need for greater ________ communication.

Accepted Answer

A)  downward
B)  upward
C)  lateral
D)  informalE) A) and B)
F) B) and C)

Question 10

Formal guidelines and authority hierarchies are examples of which function of communication?

Accepted Answer

A)  interaction
B)  control
C)  information
D)  organisationE) All of the above
F) A) and D)

Question 11

If you read the minutes of the meeting,you would NOT have the benefit of the:

Accepted Answer

A)  non-verbal communication.
B)  aggressive indications.
C)  social platforms.
D)  comments in the blog.E) All of the above
F) B) and C)

Question 12

The communication that is used by group leaders and managers to assign goals,point out problems that need attention and provide job instructions is ________ communication.

Accepted Answer

A)  directional
B)  lateral
C)  downward
D)  formalE) A) and D)
F) A) and C)

Question 13

What are the benefits and drawbacks of email?

Accepted Answer

Email messages can be quickly written,ed...

Question 14

The advantages of oral communication are speed and feedback.

Accepted Answer

A) True 
 B)False

Question 15

Explain the directions of communication and give examples of each.

Accepted Answer

Communication can flow downward,upward o...

Question 16

What is meant by channel richness?

Accepted Answer

It is the amount of information that can...

Exam 10: Communication

What are the benefits and drawbacks of email?

Correct Answer
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Email messages can be quickly written,ed...
View Answer

What are the three basic methods of interpersonal communication?

Correct Answer
verified
The three basic methods of interpersonal...
View Answer

Which of the following is/are recommendation(s) for reducing misperceptions when communicating with people from a different culture?

Correct Answer
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Which of the following is NOT an example of upward communication?

Correct Answer
verified

All of the following statements about face-to-face communication are correct EXCEPT:

Correct Answer
verified

Formal guidelines and authority hierarchies are examples of which function of communication?

Correct Answer
verified

The advantages of oral communication are speed and feedback.

Correct Answer
verified

All of the following are examples of non-verbal communication EXCEPT:

Correct Answer
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When making a decision,if we consider information about the decision in a detailed way,relying on facts and figures,we are conducting ________ processing.

Correct Answer
verified

The communication that is used by group leaders and managers to assign goals,point out problems that need attention and provide job instructions is ________ communication.

Correct Answer
verified

Cultural barriers to communication include all of the following EXCEPT barriers caused by:

Correct Answer
verified

What is meant by channel richness?

Correct Answer
verified
It is the amount of information that can...
View Answer

If you read the minutes of the meeting,you would NOT have the benefit of the:

Correct Answer
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Explain the directions of communication and give examples of each.

Correct Answer
verified
Communication can flow downward,upward o...
View Answer

Correct Answer
verified

Communication fosters _________ as a means to improve performance.

Correct Answer
verified

Exam 10: Communication

What are the benefits and drawbacks of email?

Correct AnswerverifiedEmail messages can be quickly written,ed...View AnswerShow Answer

What are the three basic methods of interpersonal communication?

Correct AnswerverifiedThe three basic methods of interpersonal...View AnswerShow Answer

Which of the following is/are recommendation(s) for reducing misperceptions when communicating with people from a different culture?

Correct AnswerverifiedShow Answer

Which of the following is NOT an example of upward communication?

Correct AnswerverifiedShow Answer

All of the following statements about face-to-face communication are correct EXCEPT:

Correct AnswerverifiedShow Answer

Formal guidelines and authority hierarchies are examples of which function of communication?

Correct AnswerverifiedShow Answer

The advantages of oral communication are speed and feedback.

Correct AnswerverifiedShow Answer

All of the following are examples of non-verbal communication EXCEPT:

Correct AnswerverifiedShow Answer

When making a decision,if we consider information about the decision in a detailed way,relying on facts and figures,we are conducting ________ processing.

Correct AnswerverifiedShow Answer

The communication that is used by group leaders and managers to assign goals,point out problems that need attention and provide job instructions is ________ communication.

Correct AnswerverifiedShow Answer

Cultural barriers to communication include all of the following EXCEPT barriers caused by:

Correct AnswerverifiedShow Answer

What is meant by channel richness?

Correct AnswerverifiedIt is the amount of information that can...View AnswerShow Answer

If you read the minutes of the meeting,you would NOT have the benefit of the:

Correct AnswerverifiedShow Answer

Explain the directions of communication and give examples of each.

Correct AnswerverifiedCommunication can flow downward,upward o...View AnswerShow Answer

Correct AnswerverifiedShow Answer

Communication fosters _________ as a means to improve performance.

Correct AnswerverifiedShow Answer

Correct Answer
verified
Email messages can be quickly written,ed...
View Answer

Correct Answer
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The three basic methods of interpersonal...
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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It is the amount of information that can...
View Answer

Correct Answer
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Correct Answer
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Communication can flow downward,upward o...
View Answer

Correct Answer
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Correct Answer
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