Question 1

A _____ is responsible for assigning maintenance tasks to individuals or to a maintenance team.

Accepted Answer

A)   tester
B)   programmer
C)   system validator
D)   system administratorE) C) and D)
F) A) and B) D

Question 2

A _____ is a formal reference point that measures system characteristics at a specific time.

Accepted Answer

A)   feature line
B)   baseline
C)   product point
D)   viewportE) A) and D)
F) A) and C)

Question 3

_____ analyzes an organization's assets,threats,and vulnerabilities.

Accepted Answer

A)   Risk uncertainty
B)   Risk diversification
C)   Risk identification
D)   Risk controlE) A) and D)
F) A) and B)

Question 4

_____ is the process of tracking system releases.

Accepted Answer

A)   Configuration control
B)   Version control
C)   Source control
D)   Quality controlE) A) and B)
F) C) and D) B

Question 5

When a new version of a system is installed,the prior release is _____,or stored.

Accepted Answer

A)   archived
B)   deleted
C)   discontinued
D)   reinstalledE) B) and D)
F) A) and C)

Question 6

Perfective maintenance usually is cost effective _____ a system's operational life.

Accepted Answer

A)   early in
B)   during the middle of
C)   during the end of
D)   throughoutE) All of the above
F) A) and B)

Question 7

Retention periods of backups can be a specific number of months or years,depending on legal requirements and company policy.

Accepted Answer

A) True 
 B)False

Question 8

_____ expenses vary significantly during a system's operational life and include spending to support maintenance activities.

Accepted Answer

A)   Secure
B)   Maintenance
C)   Principal
D)   CapitalE) None of the above
F) All of the above

Question 9

Define network.What is required to connect to a network?

Accepted Answer

A network is defined as two or more devi...

Question 10

Another of George's clients has software that is outdated and has become increasingly vulnerable to attack.How does George categorize this threat?

Accepted Answer

A)   Human error
B)   Technical obsolescence
C)   Service failure
D)   EspionageE) B) and D)
F) B) and C)

Question 11

A continuous backup only backs up files that are new or changed since the last full backup.

Accepted Answer

A) True 
 B)False

Question 12

_____ ensures that authorized users have timely and reliable access to necessary information.

Accepted Answer

A)   Availability
B)   Integrity
C)   Confidentiality
D)   ConcealabilityE) A) and B)
F) All of the above

Question 13

_____,a risk control strategy,eliminates risks by adding protective safeguards.

Accepted Answer

A)   Avoidance
B)   Acceptance
C)   Conveyance
D)   TransferenceE) A) and B)
F) A) and C)

Question 14

When a user submits a maintenance request,the system administrator makes an initial determination.

Accepted Answer

A) True 
 B)False

Question 15

Hard skills include communications,interpersonal,and perceptive abilities.

Accepted Answer

A) True 
 B)False

Question 16

_____ is the overall time between a request for system activity and the delivery of the response.

Accepted Answer

A)   Response time
B)   Throughput time
C)   Refresh rate
D)   Base rateE) B) and C)
F) A) and D)

Question 17

A _____ is a centralized resource staffed by IT professionals who provide users with the support they need to do their jobs.

Accepted Answer

A)   help desk
B)   white spot
C)   maintenance software module
D)   utility pointE) B) and C)
F) A) and D)

Question 18

To avoid problems,preventive maintenance _____.

Accepted Answer

A)   adds enhancements to an operational system and makes the system easier to use
B)   diagnoses and corrects errors in an operational system
C)   involves changing an operational system to make it more efficient,reliable,or maintainable
D)   requires analysis of areas where trouble is likely to occurE) None of the above
F) All of the above D

Question 19

In a broad sense,credentials include formal degrees,diplomas,or certificates granted by learning institutions to show that a certain level of education has been achieved.

Accepted Answer

A) True 
 B)False

Question 20

What is capacity planning? Include an explanation of what-if analysis in your answer.

Accepted Answer

Capacity planning is a process that moni...

Exam 12: Managing Systems Support and Security

A _____ is responsible for assigning maintenance tasks to individuals or to a maintenance team.

Correct AnswerverifiedD

A _____ is a formal reference point that measures system characteristics at a specific time.

Correct AnswerverifiedShow Answer

_____ analyzes an organization's assets,threats,and vulnerabilities.

Correct AnswerverifiedShow Answer

_____ is the process of tracking system releases.

Correct AnswerverifiedB

When a new version of a system is installed,the prior release is _____,or stored.

Correct AnswerverifiedShow Answer

Perfective maintenance usually is cost effective _____ a system's operational life.

Correct AnswerverifiedShow Answer

Retention periods of backups can be a specific number of months or years,depending on legal requirements and company policy.

Correct AnswerverifiedShow Answer

_____ expenses vary significantly during a system's operational life and include spending to support maintenance activities.

Correct AnswerverifiedShow Answer

Define network.What is required to connect to a network?

Correct AnswerverifiedA network is defined as two or more devi...View AnswerShow Answer

Another of George's clients has software that is outdated and has become increasingly vulnerable to attack.How does George categorize this threat?

Correct AnswerverifiedShow Answer

A continuous backup only backs up files that are new or changed since the last full backup.

Correct AnswerverifiedShow Answer

_____ ensures that authorized users have timely and reliable access to necessary information.

Correct AnswerverifiedShow Answer

_____,a risk control strategy,eliminates risks by adding protective safeguards.

Correct AnswerverifiedShow Answer

When a user submits a maintenance request,the system administrator makes an initial determination.

Correct AnswerverifiedShow Answer

Hard skills include communications,interpersonal,and perceptive abilities.

Correct AnswerverifiedShow Answer

_____ is the overall time between a request for system activity and the delivery of the response.

Correct AnswerverifiedShow Answer

A _____ is a centralized resource staffed by IT professionals who provide users with the support they need to do their jobs.

Correct AnswerverifiedShow Answer

To avoid problems,preventive maintenance _____.

Correct AnswerverifiedD

In a broad sense,credentials include formal degrees,diplomas,or certificates granted by learning institutions to show that a certain level of education has been achieved.

Correct AnswerverifiedShow Answer

What is capacity planning? Include an explanation of what-if analysis in your answer.

Correct AnswerverifiedCapacity planning is a process that moni...View AnswerShow Answer

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A network is defined as two or more devi...
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D

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Capacity planning is a process that moni...
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