Question 1

To manage conflict effectively, it is necessary to:

Accepted Answer

A)   assess the source of the conflict.
B)   know your options.
C)   know yourself as well as the conflicting parties.
D)   all of the above
E)   none of the aboveF) A) and B)
G) B) and D)

Question 2

Conflicts arise from which of the following:

Accepted Answer

A)   communication differences
B)   structural differences
C)   personal differences
D)   all of the above cause conflicts
E)   a and c both cause conflictsF) D) and E)
G) C) and E) D

Question 3

Resolving conflicts uses all of the following interpersonal skills except:

Accepted Answer

A)   goal setting.
B)   listening.
C)   feedback.
D)   persuasion.
E)   all of the above are usedF) A) and B)
G) A) and C)

Question 4

The goals in determining conflict resolution strategies include all of the following except

Accepted Answer

A)   maintaining long-term interpersonal relations.
B)   determining the importance of the conflict issue.
C)   how crucial it is to resolve the conflict as quickly as possible.
D)   all of the above
E)   none of the aboveF) A) and B)
G) C) and D)

Question 5

Which of the following does not facilitate conflict resolution?

Accepted Answer

A)   Accommodation
B)   Persuasion
C)   Noise in the communication channels
D)   Compromise
E)   CollaborationF) A) and D)
G) All of the above C

Question 6

If a conflict is critical to the organization's success, which is the best strategy for conflict resolution?

Accepted Answer

A)   Collaboration
B)   Accommodation
C)   Compromise
D)   Forcing
E)   AvoidanceF) A) and E)
G) B) and E)

Question 7

Which of the following is not true concerning conflict?

Accepted Answer

A)   Conflict arises from differing goals of organizational members.
B)   Conflict can never be completely eliminated.
C)   Conflicts are never constructive or functional.
D)   Conflict can be caused by the scarcity of resources in an organization.
E)   All of the above are trueF) B) and E)
G) B) and D)

Question 8

When managers have to resolve conflicts rooted in personal differences they frequently rely on:

Accepted Answer

A)   accommodation.
B)   forcing.
C)   collaboration.
D)   compromise.
E)   none of the aboveF) A) and B)
G) D) and E) B

Exam 19: Resolving Conflicts

To manage conflict effectively, it is necessary to:

Correct Answer
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Conflicts arise from which of the following:

Correct Answer
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D

Resolving conflicts uses all of the following interpersonal skills except:

Correct Answer
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The goals in determining conflict resolution strategies include all of the following except

Correct Answer
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Which of the following does not facilitate conflict resolution?

Correct Answer
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C

If a conflict is critical to the organization's success, which is the best strategy for conflict resolution?

Correct Answer
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Which of the following is not true concerning conflict?

Correct Answer
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When managers have to resolve conflicts rooted in personal differences they frequently rely on:

Correct Answer
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B

Exam 19: Resolving Conflicts

To manage conflict effectively, it is necessary to:

Correct AnswerverifiedShow Answer

Conflicts arise from which of the following:

Correct AnswerverifiedD

Resolving conflicts uses all of the following interpersonal skills except:

Correct AnswerverifiedShow Answer

The goals in determining conflict resolution strategies include all of the following except

Correct AnswerverifiedShow Answer

Which of the following does not facilitate conflict resolution?

Correct AnswerverifiedC

If a conflict is critical to the organization's success, which is the best strategy for conflict resolution?

Correct AnswerverifiedShow Answer

Which of the following is not true concerning conflict?

Correct AnswerverifiedShow Answer

When managers have to resolve conflicts rooted in personal differences they frequently rely on:

Correct AnswerverifiedB

Correct Answer
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Correct Answer
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D

Correct Answer
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Correct Answer
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Correct Answer
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C

Correct Answer
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Correct Answer
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Correct Answer
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B